Your Login Details


What is my User Id and Password to log into my rewards account at www.extrapoints.co.in/hsbc?

Your User Id and Password have been sent in an email and letter to your registered Email address and communication address with HSBC


I do not remember the e-mail ID and area PIN code registered with the bank.

You can call HSBC on the PhoneBanking numbers and obtain your area PIN code as registered with HSBC.


Do I need to change the password after first login?

In view of security of your account, you are requested to change your password after first login. You need to ensure that the password is 8-16 character long. The password has to be alpha-numeric. Special characters, including spaces, are allowed and the password is case-sensitive.


Can I change my user ID?

Yes. once you successfully login, you can go to ‘My Account’ and then update your e-mail ID which is also your user ID.


I am not able to login with the e-mail ID and Password given by HSBC?

After following all the mentioned steps if you are still not able to login, then please contact HSBC PhoneBanking.


Can I self register if I have been auto-registered by HSBC?

No, If you have been auto-registered then you cannot register yourself on the website. You will have to login for the first time with the user ID and password generated by HSBC. After the first login you can choose your own user ID and Password.


I have not received any emailer from HSBC on my user ID or the password?

You can call HSBC on the PhoneBanking number to check whether you have been auto-registered. If you are auto-registered and still not received the email with your user ID and password then please contact HSBC PhoneBanking.


How can I redeem my points after I log in?

Once you login, you can go to the 'Redeem EXTRA points' section and redeem your Reward points against the redemption options under various categories like shopping, dining and bill credits.


If you have any problems redeeming your reward points kindly call EXTRA Toll Free Number 1800 209 5141 - Monday to Friday, between 9.00 a.m. to 6.00 p.m. IST or write at contact_hsbc@extrapoints.co.in

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